Terms & Conditions

1. Introduction & Agreement

These Terms and Conditions ("Terms") govern your use of the FBS4-ECU.com website and the repair services provided by Auto Electronix Repair Ltd ("we," "us," "our," "the Company").

By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you must not use our services.

2. Services Provided

We specialize in repair and programming services for Mercedes-Benz FBS4 electronic control units, including:

• ESL/ELV Electronic Steering Lock repair
• EZS/EIS Ignition Switch repair and programming
• TCM/TCU Transmission Control Unit programming
• AdBlue ECU repair
• ECU cloning and data transfer
• Mobile on-site repair services

All services are subject to technical feasibility and diagnostic assessment.

3. Quotations & Pricing

3.1 Service Pricing

Our advertised prices are in British Pounds (GBP) and include VAT where applicable. Current pricing:

• ESL/ELV Steering Lock Repair: £200
• EZS/EIS Ignition Switch Repair: £220 (W447) / £400 (W907)
• TCM/TCU Programming: £399
• AdBlue ECU Repair: From £250
• ECU Cloning: From £150

3.2 Additional Costs

The following may incur additional charges:

• Mobile service call-out fees (distance dependent)
• Replacement parts if required
• Express/priority service (if available)
• Units requiring extensive damage repair beyond standard service

Any additional costs will be communicated to you before work commences.

3.3 Postal Service Pricing

Return postage via Royal Mail Special Delivery is included in our postal repair service prices.

4. Postal Repair Service Process

4.1 Customer Responsibilities

When sending your ECU module to us, you must:

• Package the unit securely to prevent damage in transit
• Include at least one working key (where required for EZS/EIS repairs)
• Include your contact details (name, phone, email, return address)
• Provide vehicle registration and/or VIN number
• Send via tracked and insured postal service

4.2 Our Process

1. We receive and inspect your unit (typically within 1 business day)
2. Diagnostic assessment is performed
3. If unit is repairable, work commences immediately
4. If unit is unrepairable or requires additional work, we contact you
5. Repaired unit is bench-tested and verified
6. Unit is returned via Royal Mail Special Delivery (included in price)

4.3 Turnaround Times

• Standard Repairs: 24-48 hours from receipt
• TCU Programming: 48 hours from receipt
• Complex Repairs: Up to 5 working days

Turnaround times are estimates and may be affected by parts availability, workload, or unit condition.

5. Mobile Service Terms

5.1 Service Area

Mobile services are available within approximately 200 miles of Basingstoke, including London, Hampshire, Surrey, Berkshire, and surrounding areas.

5.2 Appointments

Mobile service is by appointment only. Appointments must be confirmed at least 24 hours in advance.

5.3 Call-Out Fees

Call-out fees vary based on distance and will be quoted at the time of booking. Payment for call-out is required regardless of whether repair is completed.

5.4 Cancellation

Cancellations must be made at least 24 hours before the scheduled appointment. Late cancellations may incur a cancellation fee.

6. Payment Terms

6.1 Payment Methods

We accept payment via bank transfer, credit/debit card, PayPal, or cash (mobile service only).

6.2 Payment Timing

• Postal Repairs: Payment is required before the repaired unit is dispatched
• Mobile Service: Payment is due upon completion of work

6.3 Unrepairable Units

If your unit is deemed unrepairable, you have two options:

• Option 1: Full refund (including original postage costs) and return of original unit/keys
• Option 2: We source and program a replacement unit (additional cost - quoted case by case)

7. Warranty

7.1 Warranty Coverage

All repairs are covered by a 12-month warranty on parts and labour, provided:

• The unit has not been tampered with or modified after repair
• The unit has not suffered physical damage or water ingress after repair
• The vehicle's electrical system is functioning correctly
• The fault is directly related to our repair work

7.2 Warranty Exclusions

The warranty does NOT cover:

• Normal wear and tear
• Damage caused by incorrect installation
• Damage from accidents, misuse, or abuse
• Water damage or corrosion occurring after repair
• Vehicle wiring faults or external electrical issues
• Software updates or changes made by third parties

7.3 Warranty Claims

To make a warranty claim, contact us within the warranty period. We may require the unit to be returned for inspection. Postage costs for warranty claims are the customer's responsibility unless the fault is confirmed to be covered under warranty.

8. Liability & Limitations

8.1 Service Limitations

While we strive for a high success rate (95%+), not all units are repairable. We cannot guarantee:

• That your specific unit can be repaired
• Exact turnaround times in all cases
• That repair will resolve all vehicle issues (other faults may exist)

8.2 Diagnostic Assessment

Our services require proper diagnostic assessment. We are not liable if:

• The fault is not with the ECU module sent to us
• There are additional vehicle faults causing the issue
• The wrong module was sent for repair

8.3 Limitation of Liability

To the fullest extent permitted by law:

• Our total liability is limited to the cost of the service provided
• We are not liable for consequential losses (e.g., loss of use, alternative transport, loss of earnings)
• We are not responsible for damage or loss during postal transit to us
• We are not liable for vehicle damage caused by incorrect installation by third parties

8.4 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by UK law

9. Customer Obligations

By using our services, you confirm that:

• You are the legal owner of the vehicle or have authority to request repairs
• The vehicle and parts are not stolen or subject to outstanding finance without lender consent
• You have provided accurate information about the fault and vehicle
• You will collect or arrange collection of repaired units within 30 days

10. Data & Vehicle Information

10.1 ECU Data

During repair and programming, we may:

• Read, extract, and clone data from ECU modules
• Transfer data between old and new/donor units
• Perform EEPROM extraction where necessary

10.2 Data Backup

While we take reasonable care, we are not responsible for loss of data during the repair process. We recommend customers back up any critical vehicle data before sending units.

10.3 Personal Data

Your personal information is processed in accordance with our Privacy Policy.

11. Intellectual Property

All content on the FBS4-ECU.com website, including text, graphics, logos, and software, is the property of Auto Electronix Repair Ltd or its licensors and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or use any content from this website without our prior written consent.

12. Third-Party Services

We may use third-party services for:

• Payment processing
• Courier/postal services
• Parts suppliers

We are not responsible for the actions or services of these third parties. Your use of third-party services (e.g., PayPal, Royal Mail) is subject to their respective terms and conditions.

13. Dispute Resolution

13.1 Complaints

If you are unhappy with our service, please contact us immediately at [email protected] or 07404 487674. We will make every effort to resolve your complaint promptly and fairly.

13.2 Alternative Dispute Resolution

If we cannot resolve a complaint internally, you may refer the matter to:

• The Motor Ombudsman (if applicable)
• Citizens Advice Consumer Service
• Trading Standards

13.3 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

You have the right to:

• Receive services with reasonable care and skill
• Receive services as described
• Receive services at a reasonable price (if not quoted upfront)
• Cancel distance sales within 14 days (subject to exceptions)

For more information on your consumer rights, visit Citizens Advice.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date.

Continued use of our services after changes constitutes acceptance of the revised Terms. Significant changes will be communicated via email where possible.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms or our services, please contact us: